ANDROMEDA CompleteConnect I.T.
Providing a complete suite of I.T. solutions. andromedacs@yahoo.com (321)-960-9778 Merritt Island, FL.
It's time to get back to basics with service! Covid-19 has changed the way we live and work. So have we.
TRAINING - For in-house I.T. personnel.
Sometimes there are situations where technology gets ahead of users and help desk agents, and there are times when a company just wants to re-train or improve their help desk efficiency. We provide training for Call handling, ticketing, “SLA” s, and escalation procedures according to YOUR policy.
Help desk agents are the key
Keep up-to-date on technology changes.
Make sure your agents are trained the same way to ensure that they all use the same common courtesy and resolution methods to resolve issues quickly.
We teach agents how to listen, and speak with empathy and respect and still have a knowledgeable response to customers, co-workers, and the like.
Ask us about our training services, and how we can help your internal help desk operate more efficiently. We provide on-site training. Call or write to schedule a training session for your company.
How does your I.T. Deptartment stay organized?
Do your IT department operate efficiently? Do you need home-office organization of files, procedures, Standard Operating Procedures ?
Some businesses assume that they have it all together, but sometimes do not.
That's OK... We can help. Sometimes the procedures change and get lost in the shuffle.
Ask us about flow-charting to graphically present how you want things to go.
Personal and individual training
New computer? Windows 8? How do you operate this thing? You should not have to search the internet to learn how to operate your computer. Sometimes the information is incorrect. You may also not know what to look for in the first place.
We offer training of software, Computers, mobile devices, Internet usage and Printers
Can't decide which browser to use? Printer to get? Computer or tablet to buy? Cell phones got you confused? Need a "Router" for your home, but don't know which is right for you? Training can be as simple as advice with purchases or as complicated as learning new software and devices.
Ask us about training on anything that you are having difficulty with. We can help with most things. Always inquire when you just can't decide.